Tell us your views!
You can raise a concern or complaint, or tell us something good about your service, by using this form, or emailing us on firstname.lastname@example.org. Or you can call the office on 0131 475 2315.
What is a complaint?
A complaint is when you tell us you are unhappy with your service and you want something to change.
Do you have to make the complaint yourself?
No. You can ask someone to make a complaint for you. This could be a family member, friend, advocate or even your support worker.
How do I make a complaint?
The complaint can be made to your Team Manager. You (or your representative) can do this in person, over the phone, by letter or by email. We call this an informal complaint.
Other places that can help with complaints
There are other organisations you can go to if you are not happy with the way we have dealt with a complaint.